Welcome to North Georgia EMC
Once your new membership with North Georgia EMC is active you are not only a customer, you are a member.
NGEMC is a member-owned, non-profit electric cooperative committed to excellent reliability and stewardship. Serving you is our greatest privilege.
Now, let’s explore your account set-up, payment options, and other essential resources.
Your Account Online
You can check your balance, make payments, set arrangements, and make other changes to your account 24/7 from anywhere by signing in to your NGEMC account online.
Quick facts: Payments made via the online portal, My NGEMC Account app, or at the self-service kiosks in our drive-thru are applied to your account immediately.
The My NGEMC Account APP
Download the My NGEMC Account app for all the functions of the online NGEMC portal in a convenient mobile app.
All about payments
Let’s be honest, nobody loves talking about bills, but we do want to share a few options to make paying for your electricity as convenient as possible.
- What are the charges on my bill?
- How does Prepay Power work?
- Where can I find this month’s rates?
- How can I pay my bill or add money to my account?
- What are my options for auto payments?
- Is there a budget billing option?
- Can I receive my bill by email?
- Can I get an extension on my bill?
- What is Operation Round Up (ORU)?
What do I do if I’ve been disconnected?
Sometimes paying your bill may simply slip your mind, or you may be facing difficult circumstances. Either way, NGEMC is here to help if your account is disconnected for non-payment.
Regular Billing Accounts
- Your due date is posted on your bill.
- Late fees are applied to the account on the next calendar day after your due date.
- Accounts are subject to disconnection 10 calendar days after the due date has passed.
- Payment arrangements can be set using our online web portal or automated phone line by the day before the account is subject to disconnection.
- On the day of disconnection, please contact our Member Services team directly to make a full payment.
Prepay Accounts
- Your account is subject to disconnection after the account falls below a credit of $0.
- Use any payment option to pay the amount owed and enough to leave the account with a $25 credit.
How to report and view outages
You can report and view outages on the online Outage Center. Members can also call any of our published phone numbers to report an outage.
Quick facts: Our crews are on duty to respond to outages 24/7/365. The meter serving your location automatically transmits a signal to our System Control team if the power goes out.
Ongoing Restoration
Visit the Outage Center for a live look at crew activity and storm recovery status.
Vegetation Management
Our vegetation management team works year-round to help reduce the impact of vegetation on power lines. NGEMC contracts with certified arborists and professional tree trimmers.
Quick facts: Members can report vine growth by calling any NGEMC office. Avoid planting near underground transformers.
Safely making electrical repairs
Visit the Outage Recovery and Safety Center to find electrician resource guides and generator safety tips.
Energy conservation
Request an energy audit from our Energy Services team to determine possible causes of high usage in your home.
Quick facts: NGEMC offers heat pump loans with easy payments added to your monthly bill. We use certified HVAC installers.
Alternative generation
Please always notify NGEMC when you install a generator or solar panels. Some units can push excess power onto lines, creating hazards for workers.
Quick facts about your Co-op
We’ve been serving the communities of Northwest Georgia since 1936, and we look forward to serving you for many years to come.
You can find system stats, your Board of Directors and Staff, history and more on our “About Us” page.
Community outreach at NGEMC
NGEMC offers scholarships, electric safety presentations, and more though our Educational programs. You can learn more about these opportunities on our education web page.
Through the generous support of NGEMC members, the North Georgia Electric Membership program distributes more than $100,000 in STEM educational grants to area schools each fall and more the $200,000 in grants to local non-profit agencies for projects that help families and children succeed, respond to emergencies, prepare for the future, and enrich the communities of Northwest Georgia. You can see a list of grant recipients and learn more on our ORU web page.
NGEMC’s Annual Meeting
North Georgia EMC’s Annual Meeting is scheduled on the first Thursday in August.
For NGEMC, as with all electric cooperatives, annual meetings are vital to the work and spirit of the cooperative. A cooperative is an organization created and governed by the people it serves. Annual meetings are the forums through which the consumer/member stays informed and involved in the activity of the organization. At each year’s meeting, members elect directors, vote on any proposed new business or bylaw amendments, and hear the annual report.