What is John Doe's E-Mail address?
At this time we do not give out individual employee's E-Mail addresses. Please send your E-Mail to info@ngemc.com and it will be forwarded to the proper recipient.

What is your Web site address?
What is your URL?
Our Web site address is www.ngemc.com.

Can I view my bill online?
Can I view my bill if I am on bankdraft?
Can I view past bills?
Can I see how much I owe?
Can I see how much kilowatt Hours I used this month?
Can I see how much power I used?
Can I see my past history usage?
Yes. You can view your most recent bills online. Go to our Web site at www.ngemc.com and click the Online Billing button on the left side of your screen. You will need to have your account number and password to login.

Can I view other family member's bill?
Can someone else view my bill?
Yes, anyone that has the correct account number and password can view a bill for that account.

What is required to view my bill online?
You need an Internet connection, an Internet browser, your account number, and account password.

What is an Internet browser?
An Internet browser is a program that allows you to view Web sites. Some examples are Microsoft Internet Explorer and Netscape.

Can I choose my own password for my account?
What happens the first time I login?
You will use your assigned password on your paper bill when you logon for the first time. This is a temporary password. The Web site will require you to enter a new password that you choose. Please choose something you can remember.

Can I print out a copy of the online bill and use it to pay my bill?
Yes, you can print out your online bill and use it to pay your bill.

If I view my bill online, will I stop getting paper bills in the mail?
No, you will still receive a paper copy of your bill in the mail.

Does my online bill have the dates of service as my paper bill?
Does my online bill look the same as my current bill I receive in the mail?
Yes, the bill you view online should look the same as the one you receive in the mail.

What if I disagree with my bill online?
What if the bill online is different than the bill I receive in the mail what do I do?
If you ever disagree with your online or paper bill, please call our office and speak to a Customer Care Representative.

Will the online bill show my cut-off or disconnect date?
These dates do not appear on your online bill or your paper bill. Currently, the only notification of a cut-off or disconnect date is by a notice in the mail.

Will the online bill show me any late charges or past due amount currently owed?
Yes, your online bill will show late charges and past due amount just as your paper bill.

Can I pay my bill online?
How do I pay my bill online?
Yes, you can using your VISA, Master Card or Discover card. Simply click the Bill Payment link on the left side side of NGEMC's Web site and go through the steps.

Will the online bill show my due date?
Yes, your online bill looks just like your paper bill.

Can I apply for power online?
Applying for power online is not available.

Do I have to have an ISP to view my bill online?
No, the only requirement is an Internet connection. This can be found at your local library.

What ISP do you suggest that sign up with?
We do not suggest a particular ISP. You should look in your local Yellow Pages for an ISP.

Is my password case-sensitive?
Yes. Your online password is case-sensitive.