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Power Outage Questions & Answers

At NGEMC, we stay ready year-round with materials and training of our crews and office personnel to respond to such events. Through the NGEMC website and newsletters, we also inform our members of ways they can be ready on the home front in case bad weather strikes our area. In the event power is interrupted at your home or business, we know many customers will have questions about our process for restoring power. Here are answers to some of the most commonly asked questions:

How the power restoration process works.

Log into your account and report an outage.

How long will it take to restore my power?

Depending on the nature and extent of a storm's damage, it may be difficult to estimate a time when power may be restored in various locations. NGEMC crews work to restore power as quickly and safely as possible.

We understand that being without power is frustrating, and during widespread outages NGEMC crews work around the clock until everyone’s power is restored.


Can you tell me when you’re going to get to the outage at my home/business?

When there is extensive or widespread damage, there are too many variables at play for us to estimate when we’ll be in specific locations.

Here’s how the power restoration process works in such a situation:

Right after a storm hits, we begin assessing the damage based on a combination of remote monitoring and customer calls. However, it is not uncommon for us to find, when our crews arrive at a location to repair the damage, that the scope of damage is not exactly what was expected.

Not knowing the exact scope of work needed until we arrive on the scene is the primary reason we are not able to estimate the time it will take to get to specific locations. So, if you can see anything unusual, like a tree down on a line, and you can give us that information and location when you call, it is helpful.

Additionally, following large storms, with thousands of damaged locations, new damage being reported daily, and the changing scope of work and conditions, there is simply not a reliable way to predict when we’ll reach certain areas.  For example, we may reach an area only to find out we will need a boat to reach a span of wire or that there are massive trees down in our way.

However, when the extent of power outage warrants it, our crews do work 24/7 to restore power. And they don't stop working until everyone is back on.

 

Who gets their power restored first?

We work to repair the damaged locations that are affecting the most customers first. For example, if one damaged location is affecting 2,000 homes, and another is affecting 10, we work to repair the damage causing outages for the 2,000 homes first.

Unfortunately, if the damage causing your outage is only affecting a few customers, it may be the end of the restoration effort before your power is back on.

Some organizations, like hospitals, are also at the top of the restoration priority list due to the critical nature of their business. But there is no priority for individual customers - we’re all in the same boat – mayors and residents, CEO’s and employees, editors and newspaper readers - we work to restore the largest number of customers first, regardless of who they are.

Rest assured that we continue working 24/7 to restore power and we do not stop until everyone is back on.

 

Why is my neighbor's electricity on but mine is off?

 There are several possible reasons for this.

  • A circuit breaker or main service breaker may have been activated. This may be reactivated by the home owner.
  • Some neighborhoods get electricity from several different circuits, so you may notice your lights are out, but your neighbors have power.
  • There may be a damaged transformer serving 3 or 4 homes in the neighborhood, but the transformers serving the remaining homes are working properly.
  • The line connecting power from your street to your home could be broken.
  • There may be damage to your meter or the equipment that holds the meter (meter center). If your meter center is damaged, contact a licensed electrician to repair it.
  • Make sure that you’ve reported your power outage to North Georgia EMC – we may not be aware that your power is out unless you let us know.

We do work 24/7 to restore power and we will not stop until everyone is back on.

How do I know if my home is included on the list of those to be restored?

If you have reported your outage to us, you are on the power restoration list. If you haven’t reported your outage, please contact us:

My NGEMC Account Mobile App -- Report your outage using our Mobile App available for free for Android and iPhone mobile devices.   

Telephone

During periods of high call volume, hold times may be longer than usual.

Thank you for your patience.

Dalton – (706) 259-9441; Calhoun – (706) 629-3160;
Fort Oglethorpe – (706) 866-2231; Trion – (706) 734-7341

During major outages, outage updates and restoration progress will be posted here.   

 

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