During an Outage
BE SURE TO CHECK YOUR BREAKERS: If your electricity is out, but your neighbor still has power, you may have a blown fuse or tripped breaker, so please check your circuit breaker box before you call NGEMC.
CALL US ANYTIME: To report outages, please call our offices to reach our 24-hour dispatch. During widespread outages, phone lines may be unavailable due to extremely high call volume. Please know your call is important to us, and during these circumstances, NGEMC works diligently to restore your service as soon as possible. Crews are available 365 days a year for outage restoration.
Office Phone Numbers:
Dalton – (706)-259-9441
Calhoun – (706) 629-3160
Fort Oglethorpe – (706) 866-2231
Trion - (706) 734-7341
Make Sure Your Account is Up-to-Date
Keeping us updated with your correct information will help us respond to and restore power outages more quickly. We can also reach you if events occur that affect service to your home or business. You can make this happen by simply making sure your account information, including the phone number for the address where you live, is correct in our records.
To help provide you with the best possible service, NGEMC uses an automated outage system. This system allows callers to communicate quickly and effectively with us. You may report an outage by entering your telephone number or account number on your touch-tone keypad. By entering your phone number or account number, our system is able to pinpoint the location of the outage.
If your phone number is not listed in our records correctly, our automated system will not be able to identify your outage location. Members with multiple accounts must enter their account number for the address where the outage has occurred. Please be certain to include your entire account number.
To make sure your account is up-to-date, click here.